You can ask us to delete your Candle - Daily Bible and Prayer account, or to delete some or all of your data while keeping your account. Choose the option that fits what you want below.
Option 1: Delete Your Account
This permanently deletes your Candle account and all personal data associated with it.
- 1Email hello@candlebible.com with the subject “Delete my Candle account”.
- 2Send it from the email address you use to sign in to Candle, or include that email address in your message so we can find your account.
- 3We may reply to confirm the request comes from you. Once your account has been deleted, we will email you to let you know.
When your account is deleted, we permanently delete:
- Your account profile: name, email address, profile picture, and account identifier
- Content and activity linked to your account, such as saved prayers, journal entries, preferences, and progress
This cannot be undone. If you use Candle again later, you will start with a new account.
Option 2: Delete Your Data, Keep Your Account
If you want to keep using Candle but would like some or all of your data removed, you can request that without deleting your account.
- 1Email hello@candlebible.com with the subject “Delete my Candle data”.
- 2Tell us which data you want deleted, or say “all of my data”, and include the email address you use to sign in.
- 3We may reply to confirm the request comes from you, and we will email you once the data has been deleted.
You can ask us to delete any of the following:
- Saved prayers and journal entries
- Progress and activity history
- Preferences and personalization settings
- Your profile picture
To keep your account working, we keep the information needed to let you sign in: your name, email address, and account identifier. If you want these deleted too, choose Option 1 instead.
How Long It Takes
We process account and data deletion requests within 30 days of receiving them.
What May Be Kept
- Copies of deleted data in our secure backups are removed automatically within 30 days.
- We may keep limited information where we are required to by law, or where it is necessary to resolve disputes or prevent fraud or abuse.
Subscriptions
Deleting your account or data does not cancel an active subscription. Subscriptions are billed and managed by Apple or Google, so please cancel through your App Store or Google Play account settings to stop future charges. Purchase records are held by Apple or Google under their own policies.
Questions
If you have any questions about deleting your account or your data, contact us at hello@candlebible.com.
Candle - Daily Bible and Prayer